These rules for the purchase/sale of goods presented below are a complete set of conditions valid for both you (the buyer) and MRM TimberCrafter Ltd. (MRM TimberCrafter Ltd, hereinafter referred to as MRM TimberCrafter Ltd, the seller).
1. General provisions
1.1. These rules for the purchase/sale of goods (later – the Rules) are a legal document binding on the Parties, which determine the rights, duties and responsibilities of the Buyer and the Seller when the Buyer purchases goods from MRM TimberCrafter Ltd e-shop.
1.2. The seller reserves the right to change, amend or supplement these rules at any time, taking into account the requirements established by legal acts. The buyer is informed about any changes by MRM TimberCrafter Ltd on the e-shop’s website. When the buyer purchases on MRM TimberCrafter Ltd e-shop, the Rules valid at the time of placing the order.
1.3. Buy on e-shop has the right to:
1.3.1. Active natural persons, i.e. persons who have reached the age of majority and whose capacity is not limited by court order;
1.3.2. Minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they can independently dispose of their income;
1.3.3. Legal entities;
1.3.4. Authorized representatives of all the above persons.
1.4. By approving the rules, the seller also guarantees that, based on the rules 1.3. point, the Buyer has the right to purchase goods from MRM TimberCrafter e-shop.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer on MRM TimberCrafter Ltd e-shop create a basket of goods, specifying the delivery address, choosing the payment method and familiarizing yourself with the Seller’s rules, click the “Confirm order” button (see point 5. “Ordering goods, prices, payment procedure, deadlines”).
1.6. Each contract concluded between the Buyer and the Seller is stored in the MRM TimberCrafter Ltd database as well, in paper format, in the company’s e-commerce department.
2. Privacy policy and protection of personal data
2.1. To place the order on MRM TimberCrafter Ltd e-shop, the Buyer can:
2.1.1. Registering on e-shop by entering the data requested during registration;
2.1.2. Without registering on e-shop.
2.2. Buyer, when ordering goods 2.1. according to the methods provided for in the clause of the rules, in the relevant information fields provided by the Seller, the personal data of the Buyer necessary for the proper fulfillment of the goods order must be indicated: name, surname, exact delivery address of the goods, telephone number and e-mail address, postal address.
2.3. By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer provided in the item would be processed by the sales of goods/services on e-shop, for the purposes of analysis of the Seller’s activity and direct marketing.
2.4. By agreeing to the Buyer’s personal data being processed in the Seller’s e-mail for the sale of goods/services. store, the Buyer also agrees that the e-mail specified by the Buyer e-mail address and phone number would be sent informational messages necessary to fulfill the order of goods.
2.5. The buyer, registering on e-shop and when ordering goods, undertakes to store and not disclose login data to anyone.
2.6. The buyer agrees that the personal data that he voluntarily provides in the registration form will be processed based on these rules.
2.7. The buyer has the right to access his personal data and the right to demand correction of incorrect, incomplete, inaccurate personal data, blocking or deletion by writing an e-mail info@mrmtimbercrafter.co.uk. In this case, the seller must implement the buyer’s request immediately, no later than within 2 working days.
2.8. The buyer has the right to receive information from which sources and which personal data are collected, for what purpose they are processed, to which recipients the data is provided and has been provided for at least the last one year.
2.9. The buyer has the right to demand the correction, destruction of his personal data or the suspension, except for storage, of the processing of his personal data when the data is processed in violation of the provisions of the law.
2.10. The Data Controller recognizes and respects the right to privacy of every Buyer who registers on the online store www.mrmtimbercrafter.co.uk. The Data Controller collects and uses the Buyer’s personal data (name or surname, address, phone number, e-mail address and other information specified in the registration form of the online store) for the processing of orders for goods or services or the fulfillment of other assumed contractual obligations. When placing an order or registering, the customer agrees to the rules for buying and selling goods, which 2.3. point states that by approving these rules, the Buyer agrees that the personal data provided by the Buyer will be processed for the purposes of selling goods and services in the www.mrmtimbercrafter.co.uk e-shop, analyzing the Seller’s activities and direct marketing. This also includes promotional and informational messages, by registering the Buyer agrees to receive newsletters and similar materials, which the Buyer has the full right to refuse.
2.11. The Data Controller undertakes not to disclose the Buyer’s personal data to third parties, with the exception of the Data Controller’s partners providing goods delivery or other services related to the proper fulfillment of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided by the legal acts of the Republic of Lithuania.
2.12. Personal data is processed using secure means that protect this data from unauthorized destruction, disclosure or other illegal actions.
2.13. The data of individuals who have agreed to have their data used for direct marketing purposes are stored in an active database and used for 2 years for direct marketing purposes. Buyer data is stored for 2 years from the last purchase. After this term, customer data is (automatically) destroyed. Automatic destruction of personal data is supervised by a responsible person.
3. Buyer’s rights and obligations
3.1. The buyer has the right to buy goods from www.mrmtimbercrafter.co.uk of these Rules and other articles of this e-shop according to the procedure specified e-shop information sections.
3.2. The buyer has the right to cancel the goods purchase/sale contract with www.mrmtimbercrafter.co.uk, notifying the Seller about it in accordance with the instructions in accordance with point 8 of these rules – return of goods and money, no later than within 14 (fourteen) working days from the day of delivery of the item, except for cases where the contract cannot be canceled according to the laws of the UK.
3.3. The Buyer can exercise the right provided for in paragraph 3.2 only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.
3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.
3.6. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this via the means of communication specified in the “Contacts” section (telephone/e-mail).
3.7. The buyer, using www.mrmtimbercrafter.co.uk, agrees with these purchase and sale Rules and undertakes to comply with them and not to violate the legal acts of the UK.
4. Seller’s rights and obligations
4.1. The seller undertakes to create all the conditions for the buyer to properly use all services provided by the store.
4.2. If the Buyer tries to damage the Seller’s www.mrmtimbercrafter.co.uk e-shop for the stability and security of the store’s work or violates its obligations, the Seller has the right to limit or suspend the Buyer’s ability to use e-shop immediately and without warning store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s privacy right to the Buyer’s personal information specified in MRM TimberCrafter e-shop registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering goods, prices, payment procedure and deadlines.
5.1.On www.mrmtimbercrafter.co.uk the Buyer can buy 24 hours a day, 7 days a week, unless the e-shop is unavailable due to technical work.
5.2. The contract comes into force from the moment the Buyer clicks the “Confirm order” button, and after receiving the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer.
5.3. Product prices on www.mrmtimbercrafter.co.uk and in the formed order are indicated in GBP, including VAT.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. Payment with a pre-formed template, bank transfer through a secure payment system – by choosing one of the logos of the bank you use in the payment window, you will pay without entering any additional data. After choosing such a link, the customer is directed to the bank system they use, where it is enough to log in and confirm the payment, according to the final payment amount formed in the order, for the selected goods. The order form is filled out automatically, and in this case, the Seller is informed about the successful payment immediately, regardless of the e-mail used. banking system and/or time of day. In this way, speeding up the time of preparation, dispatch and receipt of goods. Lower funds transfer fees apply when paying through a payment system. All conditions, privileges and rules applied by the intermediary apply to the customer paying in this way.
5.4.2. Payment by simple bank transfer is advance payment, when the Buyer makes a local payment order directly to MRM TimberCrafter’s bank account. The requisites for the order are provided before confirming the order, and are also indicated on advance and VAT invoices. A customer who does not use electronic banking can print the bill and make the order in his bank branch. The buyer must indicate the order number in the “Payment purpose” section of the payment form, which is provided in the order confirmation e-mail. in the letter. Fees applied by the bank for transferring money to the account of MRM TimberCrafter Ltd are not included in the customer’s bill for goods. The seller is not responsible for the application and/or amount of such fees. Before making a bank transfer, make sure that you have confirmed the order and received a confirmation e-mail, otherwise the order will not be registered in the system. Attention! When paying in this way, funds are credited only to the standard e-mail you use. procedure of the banking provider (your bank), and transfers are credited only at certain intervals, on appropriate days. When paying in this way, the customer must be familiar with the duration and accuracy of the funds transfer according to the regulations of the bank he uses, the seller in this case is not responsible for the duration of the crediting of the funds and the execution of the order starts only after the funds appear in the bank account of MRM TimberCrafter Ltd.
5.4.3. Payment in cash to the courier at the time of delivery – if the buyer chooses the service of delivery of goods by courier during the order, payment can also be made when picking up the goods at the courier who delivers them. Such a service costs an additional 5.00 GBP and is added to the customer’s account.
5.4.4. Payment by bank card to the courier, during delivery – if the buyer chooses the service of delivery of goods by courier during the order, payment can also be made by bank card when picking up the goods. Such a service costs an additional 3.50 GBP and is added to the customer’s account.
5.5. The buyer, who has chosen the services of payment by bank transfer, undertakes to pay for the goods immediately, because only after receiving the payment for the goods, the goods parcel begins to be formed and the deadline for sending the goods begins to be calculated.
5.6. The seller issues an electronic version of the invoice to the buyer, a version of the advance invoice, to the specified e-mail address. by mail, received immediately after order confirmation. The final invoice is issued after payment, the paper version of such an invoice is delivered together with the goods, the electronic version is sent by e-mail.
6. Delivery of goods
6.1. The buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.2. The preliminary delivery date in days is indicated after the order is confirmed.
6.3. The seller delivers the goods to the buyer within 7 – 20 working days. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.
6.3.1. The goods in the seller’s warehouse are delivered to the buyer within 7 – 20 working days throughout the territory of UK after the payment of the order. This is valid if the order is placed before 15:00, when the goods are delivered from the warehouse to the courier service. Orders made after this deadline are processed for the next working day. After the goods have been successfully sent, the buyer is informed by an automatic e-mail message.
6.4. If the product is delivered according to an individual order, individually agreed delivery terms apply, but the maximum delivery time does not exceed 3 – 4 weeks. Delivery times for individual products may vary. The preliminary deadline is indicated on the card of each product.
6.5. The ordered goods are always delivered in one shipment, and the Buyer is informed individually about the delivery times of different goods.
6.6. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller’s control.
6.7. During the delivery of the goods, you must check the external condition of the package while the courier is present. Upon noticing even the slightest damage to the shipment, it is necessary to write down notes about the damage to the shipment or refuse to accept the shipment.
6.8. After receiving the shipment and signing the manifest without comments, it is considered that the shipment has been delivered in good quality, and in this case, claims for external damage to the product will no longer be accepted.
6.9. In all cases, the Buyer must immediately inform the Seller if the shipment is delivered in damaged packaging, if the shipment contains unordered goods or the wrong amount of them, or if the goods are incomplete.
6.10. In all cases, if the buyer notices any damage to the package during delivery, he must indicate the comments in the package delivery document provided by the courier or draw up a separate document regarding these violations. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is released from responsibility towards the Buyer for product damage related to packaging damage, which the Buyer did not note in the courier’s delivery document.
6.11. Regarding the delivery of goods outside UK, please contact us by e-mail info@mrmtimbercrafter.co.uk, we will write to you personally about the delivery conditions and price.
7. Product quality and guarantees, warranty service
7.1. Every details of the product sold e-shop are generally indicated in the product description attached to each product.
7.2. The seller is not responsible for the fact that e-shop the color, shape or other parameters of the goods in the store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.
7.3. The seller provides a quality guarantee valid for a certain period of time for certain types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods.
7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
8. Return and exchange of goods and/or money
If you want to cancel an order for which you have not yet received the goods, or refuse a certain item(s) from an order that has not yet been fulfilled, but paid for, and get your money back, please contact us by e-mail to info@mrmtimbercrafter.co.uk indicating the order number. Otherwise, please follow the rules below:
8.1. Defects of the sold goods are removed, low-quality goods are replaced, returned approved by the rules for the return and exchange of items, except for cases where the contract cannot be canceled according to the laws of the UK. In all cases, money for returned goods is transferred only to the payer’s bank account.
8.2. In order to return the item(s) based on Rule 8.1. point, the Buyer can do this within 14 (fourteen) calendar days from the day of delivery of the goods to the Buyer, by writing to a letter to the address info@mrmtimbercrafter.co.uk with the order number.
8.2.1. email real and valid data must be specified in the letter. Claims will not be accepted if such data is not provided.
8.2.2. email the letter must be sent to the address info@mrmtimbercrafter.co.uk and wait for the service specialists to contact you (by the 2 working days). In the subject of the e-mail, it is necessary to indicate “Return of goods” and the order number, for example: Return of goods 1234. The order number is provided on the invoice and in e-mails related to the order. in letters, short messages.
8.2.3. Money is returned to the bank account no later than within 5 working days, this term is calculated from the day the goods are returned to the warehouse.
8.2.4. Return and/or exchange of defective goods is free of charge. Quality goods are returned at the buyer’s expense. The condition of the returned goods is checked, if the returned goods are of good quality, the money is returned.
8.2.5. The buyer undertakes to properly and safely pack the transported goods. MRM TimberCrafter Ltd does not assume responsibility for damage caused during transportation of improperly packed returned goods.
8.3. When returning goods to the buyer, it is necessary to comply with the following conditions:
8.3.1. The returned item must be in its original, neat packaging;
8.3.2. The product must be undamaged by the Buyer;
8.3.3. The product must be unused, without losing its appearance as a product (label intact, protective film not torn, etc.) (this clause does not apply in the case of returning a defective product);
8.3.4. The returned product must be in the same configuration as the Buyer received it;
8.3.5. When returning the product, it is necessary to present the document of its purchase.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the procedures for returning goods set out in point
8.5. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar suitable products.
8.6. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer within 5 working days, excluding the cost of delivery.
8.7. MRM TimberCrafter Ltd unilaterally has the right to deduct the amount of the additional discount granted from the amount returned to the customer, if the customer used the additional discount of the offer and later canceled (returned) at least one quality product from the offer to which the discount was applied.
8.8. In the event that the reason for returning the product is inadequate quality, MRM TimberCrafter Ltd undertakes to replace the product of inadequate quality with a product of adequate quality at its own expense or to return the money paid for the product. Goods of inappropriate quality are exchanged or returned in accordance with the “Rules for the return and exchange of goods”, approved by Order No. 217 of the Minister of Economy of June 29, 2001.
8.9. IMPORTANT! The procedure for returning goods does not apply to: Legal entities, products with individual customer changes, according to requests, individual orders (for example, printing) that damage their original merchandise appearance irreplaceably, individually ordered goods, goods that have been damaged by the customer, goods that do not meet the above-mentioned return standards (damaged merchandise appearance) , with signs of use, wear and tear), for goods to be returned after the 14-day return period, an exception applies to goods that do not meet the return requirements, but of poor quality.
9. Liability of buyer and seller
9.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation for the direct losses suffered by the Buyer.
9.2. The buyer is responsible for actions performed using MRM TimberCrafter Ltd E-shop.
9.3. After registering, the Buyer is responsible for transferring his login data to third parties. If MRM TimberCrafter Ltd services provided by e-shop are used by a third person who is connected to this e-shop using the Buyer’s login data, the Seller considers this person as the Buyer.
9.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and the Buyer’s obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
9.5. If the Seller’s e-shop contains links to the e-mail addresses of other companies, institutions, organizations or websites, the Seller is not responsible for the information or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
9.6. In the event of damage, the guilty Party compensates the other Party for direct losses.
10. Marketing and Information
10.1. The Seller may, at its discretion, initiate an e-mail. various promotions in the store.
10.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the shares is valid only going forward, i.e. from the moment of their execution.
10.3. The Seller sends all messages using the means of communication specified in the Buyer’s registration form.
10.4. The Buyer sends all messages and questions to the Seller’s e-mail. by phone or e-mail specified in the “Contacts” section of the store. email addresses.
10.5. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers’ networks.
11. Final Provisions
11.1. These Rules for the purchase/sale of goods are drawn up in accordance with the laws and regulations of the UK.
11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the UK.